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FAQ

Do you need assistance? Below you can find a list of the most frequently asked questions. If you do not find what you are looking for, contact our Concierge Service and we will be available to answer you.

About products

What is a hibed?

hibed is your personal theater of emotions, a smart bed which is designed to improve your well-being, a space to find the right balance between everyday life and a time for yourself. It is the first smart bed that surrounds us with its customizable scenarios, the perfumes and soft lights which create an environment that stimulates all our senses. Through integrated technology, hibed is able to monitor your time in the bed and the quality of the environment around your bed to provide you with specific data and improve your sleep quality and everyday life. Just lay down in your hibed and control all the features through hi-interiors App. HiCan and HiAm are the 2 models of our hibeds which are available to order now. Keep in touch for our next smart furniture.

What is the price of a hibed?

Where can I find the book of the products?

Can I test the products before ordering?

How can I configure a product?

Can I request a specific material which is not included in the sample box?

HiCan is available in which dimensions?

HiAm is available in which dimensions?

Which is the difference between HiCan and HiAm?

How long is the production process of a hibed?

Can I order a hibed without the screen and the projector?

Is the mattress included?

What is the best size of the mattress for my hibed?

Devices and control

How can I control all the features of a Hi-Product?

Hi-Interiors’ App allows you to control your hibeds. You can set smart alarms and create your own favourite scenarios to ease your falling asleep or awakening, relaxation, meditation and…. You can manage ambient lights, reading lights, side curtains, motorized bed bases, fragrances, and the high-fidelity audio-video system, combining all through an intuitive user interface on a single device. Soon you will be able to use voice control to give quick commands to your hibed.

Is Hi-Interiors app available for IOS and Android devices?

How many devices can be used to control a hibed?

How many users can control the features of a hibed?

Can I control the hibed with voice control?

Can I connect any streaming media adapter to hibed?

Can I connect a game console to hibed?

Can I connect a game console to hibed?

Can I sync the bed with IoT system of the house?

Guarantee

Are the products of Hi-Interiors covered by guarantee?

All our products are covered by a 2-year guarantee. See the terms of guarantee.

Can I extend the guarantee period?

Do you provide customer assistance after the purchase?

Order and payment

How can I order my hibed?

Hi-Interiors’ App allows you to control your hibeds. You can set smart alarms and create your own favourite scenarios to ease your falling asleep or awakening, relaxation, meditation and…. You can manage ambient lights, reading lights, side curtains, motorized bed bases, fragrances, and the high-fidelity audio-video system, combining all through an intuitive user interface on a single device. Soon you will be able to use voice control to give quick commands to your hibed.

What are the methods of payment to order a product?

Should I pay the whole amount at one payment or part payments?

Can I cancel my order?

Will I receive an invoice for purchasing a product?

How much is hibed's VAT and import duties?

Shipping and installation

How long does it take to ship my order?

Shipping times vary depending on the country of destination. Italy and United Arab Emirates 7 days, European countries 20 days, Unites States 45 days and for other countries the time of the shipping should be calculated.

How do you ship my order?

How much is the shipping cost?

Who is responsible for the installation of my hibed?

Is there extra cost for the installation?

How long does it take to install my hibed?

DO YOU HAVE ANY SPECIFIC QUESTION?

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